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Email us :info@pinkberrycars.com


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Terms & Condition


Festival Period Charges

Prices on these dates: Prices on these dates: 25th December From 00:01 hours to 26th December 23:59 hours and 1st 00:01 hours 23.59 hours will be quoted at 50% higher than our normal prices. This is due to limited drivers available for work during seasonal periods.


Prices are based on passengers being ready to travel at the booking time.

All prices are quoted per vehicle.

All prices are subject to change unless the booking is already confirmed. The company is not obligated to inform any changes to the price for any existing quotes.

Prices are quoted to drive through a most economical route. If the passenger nominate a route to their preference, passenger will be liable to pay the extra charges such as fuel,toll, waiting and other charges.


It is the Booker’s or passenger’s responsibility to ensure that they reserve or book the correct sizeof vehicle in order to carry the number of passengers and luggage.

The vehicle capacities are stated on the website our website.

If the passenger has booked a smaller vehicle capacity to carry the number of passengers and luggage, the driver reserves the right to refuse to carry the passengers due to Health and Safety rules. However, the passenger is liable to pay the full fare to the driver.

If the ordered vehicle type/size is not available, a larger size vehicle will be allocated. 

Additional Passengers and Luggage

Additional passengers and luggage may be added with the permission of Pink Berry Cars to control to the car ordered but not exceeding the numbers per vehicle capacity ordered.


Payments can be made by the following methods:

Cash to the driver at the time of transfer (in sterling pounds).

Prepay by Credit or Debit Card online or over the phone.

Phone Bookings

All telephone bookings are taken with great attention and care to make sure it is accurate. Some calls are recorded for training and verification purposes.

We will not be liable for any wrong information given by the booker or passenger.

Booking Confirmations

We will confirm the online booking via email if a valid email address is provided.

Fraud Prevention

Any online credit or debit card bookings will be subject to verification.

Flight Delays

We will check the flight status before we enter the airport. There are no additional charges for any flight delays.

Waiting time, immigration and baggage reclaim 

On airport pick ups, the maximum free waiting time is as listed below and free waiting time will start from the flight landing time or from the requested pickup time.

Heathrow Airport:     45 minutes 
Gatwick Airport:        45 minutes 
Stansted Airport:       30 minutes 
Luton Airport:           30 minutes 
London City Airport:   15 minutes 
Southend Airport:      30 minutes
Sea/Cruise Ports:       30 minutes 

Afterwards, 20 pence per minutes will apply. We will check the flight status before we enter the airport. There are no additional charges for any flight delays. If you have made other arrangements such as refreshment, meeting, shopping, etc. in the terminal, it is passengers or Booker's liability to choose the preferred pickup time at the time of booking the transfer.

On all sea/ cruise port pick ups, the maximum free waiting time is 60 minutes, starting from the nominated pick up time. Afterwards, 20 pence per minutes will apply.

Pickups from home, hotel,offices and other venues are allowed 10 minutes of free waiting time from the actual booked time, thereafter 20 pence per minute will be added to the fare quoted.

Missed Flights

In the event of a missed flight, it is the passenger’s or Booker’s liability to inform us Immediately, so that we will notify the driver not to enter the airport for the pick up. If the journey was pre- paid, the fare will be refunded after deducting 6.00GBP for bank charges. However, if the passenger wish to take a later flight we will provide the service at no extra cost. Failure to notify this to us , the passenger or Booker will be liable to pay the full fare and if it is prepaid, the fare will not be refunded.

Additional Drop offs and Pick ups

Additional drop offs and pickups will be charged per mile with a minimum fee of 5.00GBP per diversion.

Booking Cancellations and changes

A booking of transfer can be cancelled or changed in advance by giving 12 hours notice prior to the transfer time. To cancel or change any bookings, you must contact our customer service team. You do not cancel or change or a cancel a booking with our drivers.

Coach Booking Cancellation

On coach bookings, werequire 14 days cancellation notice. We will charge 25% cancellation fee and the remaining balance will be refunded.

No Show

"No Show"meaning: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include airport, seaport, home, hotel and other private address.

This will include incorrect date and time of the bookings.

The driver will wait in the arrival hall up to 1 hour 30 minutes from flight landing time and if the passenger fails to meet the driver within this time limit or failed to make contact via phone, email or SMS to inform their status at the airport or seaport, this will be considered as a no show.

All bookings made online or over the phone on basis of paying the driver cash, and if the booking was secured with a valid credit or debit card will be charged the full fare of transfer in the event of an no show.

All bookings pre- paid by credit or debit card will not be refunded in the event of a no show.


The driver will take the route to a destination by considering the following facts: the traffic, time,road closures, diversions.

Prices are quoted to drive through a most economical route. If the passenger nominate a route to their preference, passenger will be liable to pay the extra charges such as fuel,toll, waiting and other charges.


Company cannot be held responsible for any financial losses, missed flights, trains or meetings because the car is not arriving at the pick-up location at the booked time due to adverse weather, vehicle breakdown, traffic conditions, or road traffic accidents, road closures or event destruction. In unexpected incidences such this, we will call and inform the customer as soon as we are aware of the delay and it is passenger’s responsibility to make the decision to wait for our carto arrive or to make alternative travel arrangements.

Company cannot be held responsible being given the wrong booking information by the customer or the customer booked it online and got the booking reference number but hasn't received any booking confirmation from us.

Until customer does not receive a booking confirmation, booking is not confirmed. This applies only for online bookings.


Refunds will be issued on the following conditions: All prepaid bookings booked with a credit card or debit card, cancellation must be notified 12 hours prior to the actual pick uptime. If the passenger missed the flight, the passenger must inform us immediately by phone, email or sms and obtain a cancellation number from us.

All refunds are subject to minimum fee of 6.00GBP (bank charges).

If we are refunding to an international bank account, we will deduct all the bank changes from the actual refund amount and the remaining balance will be refunded.

Refunds will not be issued under below circumstance

If cancellations notified less than 12 hours.

If the passenger books the transfer for a wrong date, wrong flight number and other misleading information.

If the passenger leaves the pick up point without informing us for any reason whatsoever.

Fouling or Vomiting

Any fouling or vomiting in the car by a passenger will result in a charge of a minimum of 25.00GBP depending on the severity of the fouling or vomiting.

Passenger's or Booker's responsibly

It is passenger’s responsibility to inform us, if they cannot locate the driver or change of journey/plan or if you missed the flight/ferry/cruise connections. If you fail to inform us, you will be charged full fare for the journey.