I'll definitely use Pink Berry Cars service again

I have used Pinkberry cars twice in the last 6 weeks. On both occasions the level of service was first class. Communication was brilliant. I cannot recommend them enough. A big big thank you.

I took a train fromYork and the train was held up in Retford over 2 hours. Since the update could not be predicted, I called Pinkberry cars 1 hour before pick up to let them know that arrival time was unknown so the driver would have to pick me up at the scheduled time I called back later when the train was en route and was told that I had to pay for waiting fee, even I called in advance and because the train was delayed. Not only that when I arrived, I had to call and wait for the driver- so I had to pay extra not for the driver to wait for me but for me to wait for him- what service is that???? The website said that after I paid when booked, there will be an e-mail confirming but there was none so I had to call on international rate to confirm ( I booked 3 trips and this one was the 2nd trip. I presented the fact for the riders to judge for themselves.